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OUT
OF STOCK OR LIMITED STOCK ITEMS
We try to
ensure that all items are in stock, but if an item has a high
turnover it may be temporarily out of stock. If an
item is marked as Out of Stock or limited stock, this is
usually temporary but it can be pre-ordered and payment is not
processed until the order is despatched.
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DELIVERY
We aim to despatch orders within 72 hours, but
during busy times such as Christmas, orders may take longer to
despatch. Any orders received on a weekend or Bank
Holiday will be despatched on the next business day.
We do not process
payment for any order until it is despatched. You
will NOT be charged extra postage if an out of stock item
is sent at a later date.
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POSTAGE
Postage is calculated on the
weight of your order. We offer First Class, First Class
Recorded Delivery, Second Class or Standard Parcel for larger
orders. If you have a query about
postage costs when placing an order, please don't hesitate to
email or phone us. We also obtain proof of posting
for every order.
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ROYAL
MAIL'S RECOMMENDED LAST POSTING DATES FOR CHRISTMAS
Sat. 17th December for Second
Class
Tues. 20th December for First Class
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INTERNATIONAL SHIPPING
We do ship to Europe, USA and the
rest of the world. If you would like a postage
quotation, please let us know.
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CUSTOMER SERVICE
Every effort is made to offer a
first class service, but if you have any problems at all with
the quality of goods or standard of service you receive, please
do not hesitate to contact us when we will do our utmost to
rectify the situation.
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CREDIT AND DEBIT CARD SECURITY
We can assure you that our website is secure and all credit or
debit payments are handled by Roman Cart on their secure pages.
We do not retain any customer card details.
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RETURNS
We accept returns on
faulty goods if returned within 28 days of receipt.
